Refund Eligibility:
1) We strive to ensure customer satisfaction with our products/services. If you are not entirely satisfied with your purchase, you may be eligible for a refund.
2) To be eligible for a refund, the request must meet the following criteria: –
• The refund request must be made within 30 days from the date of purchase.
• The product/service must be in its original condition, unopened, and unused.
Refund Process:
1) To request a refund, please contact our customer support team at info@chinamfggroup.com / +1 888-311-7773.
2) Provide your order number and a detailed reason for the refund request.
3) Once we receive your request, we will review it to determine if it meets our refund eligibility criteria.
4) If your refund is approved, we will process it within +1 888-311-7773 business days using the original payment method or an agreed-upon alternative.
Refund Exceptions:
1) In certain circumstances, we may offer partial refunds, store credit, or exchanges instead of a full refund.
2) We reserve the right to refuse a refund if the product/service is damaged due to customer misuse, negligence, or failure to follow our instructions.
Shipping and Handling:
1) Shipping and handling charges are non-refundable, except in cases where we made an error with your order.
2) If you are returning a product, you will be responsible for the return shipping costs.
Changes to the Refund Policy:
1) We may update our refund policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website.
2) Please review our refund policy periodically to stay informed about any modifications.
Contact Us:
If you have any questions or concerns regarding our refund policy, please contact us at info@chinamfggroup.com / +1 888-311-7773.